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Frequently Asked Banking Questions

Banking | Internet Banking | Bill Pay | Security Tips


Frequently Asked Banking Questions

Q: Are my deposit accounts FDIC insured?
A: Yes! We are a Member of the FDIC


Q: How do I set up Direct Deposit of my payroll check?

A:  If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company.

Q: How do I set up Direct Deposit of my Social Security check?
A: If you are already receiving benefits, you can create a my Social Security account, call Social Security toll-free at 1-800-772-1213, or you can sign up at any of our offices. Contact us for more information.


Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about our Voice Response System for automated account information 24 hours a day.

Q: What products can I apply for online?
A: We have a variety of business and personal accounts. For online deposit accounts you can Apply Here. For online loan accounts you can Apply Here.

Q: Is interest paid on my checking account?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Money Market account.

Back to Top Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.

Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. contact us for details.

Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs, Mobile Banking, or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.

Q: When do I have access to use Internet Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

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