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CASH MANAGEMENT

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ONLINE BANKING

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Internet Banking

FAQ


Frequently Asked Online Banking Questions

Banking | Internet Banking | Bill Pay | Security Tips


Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.

Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your account information shows up-to-the-minute balance infromation.

Q: What accounts will I be able to access through Internet Banking?
A:You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system allows you to choose monthly dates, 10 or 30 day increments or custom dates.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, description, deposits, withdrawals, all in ascending or descending order.

Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to QuickenTM, QuickbooksTM or as a comma-delimited text file.

Q: Can I schedule future transfers?
A: Yes, you are able to schedule open, future and recurring transfers.

Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari. You can use any computer that has Internet access.

Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need the password you created during the registration process to access the service for the first time. You must have an existing checking, savings or loan account before banking online.

Q: Can I create my own password that is easy for me to remember?
A: Yes, you can go to My Settings and change your password.

Q: What happens if I forget or lose my password?
A: You could click on the link for Forgotten Password and the system will take you through the steps needed to get back into the system immediately!

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